Terms & Conditions

Lack of communication

ruins a lot of good sh**.

I strongly believe that open communication is one of the most important things in any relationship. Therefore I ask you to take the time to read through my terms and conditions carefully. If you have any questions, please don’t hesitate to contact me!

This website is owned and run by

Christine Hager · Tutzgasse 26 · 2103 Langenzersdorf · Austria
+43 677 626 49 1 49

General

Copyright

All designs, copywriting, images, artwork or ideas created for you or displayed on this site are protected by copyright and remain my sole property unless otherwise indicated. This includes all designs, images and artwork used during the proofing process for any design work. You agree to only use the provided files, designs, ideas and artworks for their originally intended and agreed upon purpose and to not modify, re-use or re-distribute them without written consent by me. If additional rights or other forms of use than originally supplied are required, please let me know and I will provide you with a custom estimate/invoice for additional usage.

Publications

I reserve the right to reproduce, publish and display any project in my portfolio, website, social media and any other media or exhibits. If you have an issue with me doing so, please let me know before we start working on your project.

Refunds & Cancellation

If you need to cancel a design or calligraphy project for any reason, the following cancellation fees, based on the completed amount of work, are due. You agree to accept my good faith estimate of how much work has been completed. Once I have begun the design work, whether or not the first design proof has been sent, whether or not there has been any revision rounds, 50% of the entire invoice is no longer refundable. Once the print proof or the final design has been approved, 100% of the entire invoice is no longer refundable. In case of physical goods, once the project leaves my studio for shipping, I am not responsible for any loss, delay, or damage to the product. You are responsible for all shipping, customs and duty fees. Shipping charges will be charged once items are shipped. For international clients, the full value of the project will be declared in accordance with the law. Please let me know if you want your package to be insured. By default, this is not included.

Customized items are not eligible for return, exchange or refund.

Variations

Since calligraphy is a handmade artform, for calligraphic orders and any digital calligraphic elements slight variations in letterforms, placement and thickness are natural and to be expected as part of the process.
While my printing partners and I try to match your chosen colour as closely as possible, variations in printing and calligraphy writing colours may occur. This is due to the fact, that in screen printing, letterpress and calligraphy all printing colours are mixed by hand. In addition, colours might look different depending on the chosen paper. For handmade, hand-dyed and hand-ripped paper: variations in colour, size and shape may occur.

Rush Fees

If a project needs to be rushed to be completed (i.e. is needed faster than the timeframe I give) I reserve the right to add an additional rush fee of 20%–40% (depending on the time given for completion) of the final invoice. You will be notified of the rush fee beforehand and have to agree to proceed before we will begin working on your project.

Printing

I am not responsible for any errors that were included and approved in the final print proof. If it is determined by both sides that an error was made on my side, I will pay for reprinting and shipping or offer a refund based on the amount of work that needs to be reprinted.

If you change your mind about the quantity needed before the final print proof, you will receive a new quote and invoice depending on the new quantity. Changes to the quantity after the print proof was approved can be charged with additional printing, setup and shipping costs depending on how much work has been completed. You agree to accept my good faith estimate of how much work has been completed.

Pricing information

All pricing information is in Euro and does not include postage costs. All prices stated on this website are non-binding and can be subject to change without further notice.

Wedding Collection

Drafts & Corrections

In each design from the Atelier Lotti Wedding Collection, one design draft and two minor correction rounds are included. Therefore, I ask you to finalize your text before we start the design process and to look over the provided proofs very carefully for spelling mistakes or any changes you want to make.

Additional drafts will be charged € 90,– each, additional corrections/adjustments will be charged € 40,– each. Changes to calligraphy elements after the first draft, will be quoted and charged depending on the work required.

After receiving your design draft and any required corrections, you will be sent a final print proof that has to be approved via mail. After approval the design will be printed and cannot be changed. I am not responsible for any changes / mistakes after approval of the print proof.

Design

Illustrations and formats of the individual cards are integral to the design and cannot be changed as part of the semi-custom design. While customizations of this nature are possible, they will be charged extra. Each suite is also designed with a certain text-length in mind. Please consider, that due to the nature of the screen-printing process, the text size cannot be adjusted to fit more text. If further text is required, please make use of an additional »Details« card.

Design Ownership

Please understand, that I cannot send you any of the art-assets, font-files or document information. If you want to use any of the assets outside of the provided prints, exceptions can be agreed upon beforehand. Please let me know as soon as possible, so I can provide you with a custom estimate/invoice.

Calligraphy

Text Supply

Please send your names, addresses or text for calligraphy in one single file. (A text document with single names / address separated by a line break.) Make sure to revise each document thoroughly before sending it to me. In case of addressing, please also make sure that the formatting is correct (– be careful with international addresses).

Material Supply

In case you supply the material to be written on, please be advised that an additional 10% of the required amount has to be provided to account for ink spills or errors that might occur. (e.g. If you require 100 envelopes to be addressed, please provide 110.)

Errors

Although I thoroughly check all handwritten goods, occasionally errors may occur. In this instance, please contact me immediately and I will send a correction or refund the amount paid for the incorrectly written goods, if a correction is not available for any reason. If the error is in the document provided by you, the correction will incur additional costs (including for setup, writing and shipping).

Additional Orders

In case additional calligraphy goods are needed after approval, the setup fee will be charged again in addition to the actual writing costs. Further, the additional order may have to meet the minimum order amount.

Design Work

Project begin

At the time of proposal, I will provide you with a written estimate or quotation via email. If you accept the estimate or quote, I will send you an invoice for 50% of the quoted fee. Payment of this invoice constitutes acceptance of the estimate and binds you to accept the terms and conditions as stated in the estimate. Cancellation fees (see »General«) apply.

Payment

Unless we agree otherwise, all design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work commences or is supplied to you for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.

Timeline

I will use reasonable commercial endeavours to deliver the services in accordance with any agreed timeframes, but I do not guarantee any timing estimates and will not be in breach of my obligations if I fail to meet any such timelines.

Project Completion

I consider a design project complete once you approve the final draft that will be sent via email. Any changes that you want to make after completion will be charged extra.